If you have an emergency
Contra Costa County Fire Protection District Administrative Office:
2010 Geary Road
Pleasant Hill, CA 94523
Phone: (925) 941-3300
Listen to CCCFPD 911 Dispatchers & AED Locator
"The Vital Link between the citizens we serve and the first responders we send to help them"
The Contra Costa Regional Fire Communications Center is located in the City of Pleasant Hill in Contra Costa County and operated by the Contra Costa County Fire Protection District. The center is responsible for all fire, medical, public service and rescue operations for most of the county. We proudly serve the cities and unincorporated areas of Antioch, Clayton, Concord, Pleasant Hill, Pittsburg, Lafayette, Martinez, Walnut Creek , San Pablo, Clyde, North Richmond, El Sobrante, Pacheco and part of Alamo. We also contract for dispatch services with the Crockett/Carquinez FPD, East Contra Costa FPD, Moraga/Orinda FPD, Pinole FD and Hercules/Rodeo FPD serving the cities and unincorporated areas of Brentwood, Oakley, Bethel Island, Discovery Bay, Byron, Pinole, Hercules, Rodeo, Crockett, Port Costa, Canyon, Moraga and Orinda.
The CCRFCC is a 9-1-1 Secondary PSAP (Public Safety Answering Point). This means that all 9-1-1 calls in Contra Costa County are routed through the Primary PSAP's (Law enforcement agencies) and transferred to our emergency center for any fire or medical related incidents. The primary PSAP's in our county are Antioch PD, Contra Costa Sheriff's Department, Concord PD, Pleasant Hill PD, Martinez PD, Pinole PD and Richmond PD. We also receive emergency transfers from B.A.R.T. PD, East Bay Regional Parks PD and the California Highway Patrol.
Our center operates 24 hours a day, every day of the year with highly trained Telecommunicators (dispatcher) on the other end of the line to help our citizens in their time of need for emergency and non-emergency services. Our staff includes 13 dispatchers, 3 shift supervisors and 1 Telecommunications Manager. Our communications center is also home to a team of Telecommunications Specialist and Information System Specialist who maintain our radio system, phone system and CAD (Computer Aided Dispatch Computer Program).
The CCRFCC uses a state-of-the art Computer Aided Dispatch (CAD) system to recommend the appropriate types of units to respond to incidents. The system also uses Automatic Vehicle Location (AVL) technology. The AVL makes a response recommendation based upon the closest appropriate resources to the scene of the incident, regardless of jurisdiction, allowing for the shortest response time possible. An additional benefit of AVL allows the Fire Dispatchers to visually locate all apparatus on a map and watch them driving to the scene of incidents.
All Fire Dispatchers are certified as Emergency Medical Dispatchers (EMD's) and use a nationally recognized protocol called Medical Priorities Dispatch System which is integrated into the CAD system. MPDS includes Chief Complaint/incident type (ex: Chest Pains, Seizure) protocols which help EMD's quickly obtain vital information about patient status and scene conditions. The EMD then uses this information to send the appropriate response configuration (Fire EMS and Ambulance Units).