9-1-1 Response Protocol |
Calls are first answered by the law enforcement agency dispatch center having jurisdiction and is one of the following:
Antioch Police - For the City of Antioch and the City of Brentwood
Concord Police - For the City of Concord and the City of Clayton
Martinez Police - For the City of Martinez
Pleasant Hill Police - For the City of Pleasant Hill
Walnut Creek Police - For the City of Walnut Creek
BART Police - For areas within BART Police jurisdiction
East Bay Regional Parks - For areas within the East Bay Regional Parks District
Contra Costa County Sheriff - For the City of Lafayette, Town of Moraga, El Sobrante, City of Orinda, City of Pittsburg, and all Unincorporated areas within the area covered by CCRFCC
Pinole Police – For the City of Pinole, and City of Hercules
Richmond Police - For the City of San Pablo
Wireless 9-1-1 calls are currently answered by the California Highway Patrol Center located in Vallejo, however some wireless 9-1-1 calls will be answered by the municipal law enforcement agencies above in the near future.
If the caller is requesting medical assistance or reporting a fire or hazard, the call is immediately transferred over a dedicated telephone 9-1-1 trunk to the Fire Communications Center. CCRFCC dispatchers then answer the call and interrogate the caller. Along with the transferred call, the dispatcher receives on a display, the telephone number and address of the caller. CCRFCC dispatchers enter information given by the caller into a Computer Aided Dispatch system. The CAD system:
Verifies the validity of the address range
Provides nearest cross streets
Provides map page and coordinates
Determines proper units to dispatch based on incident type
Provides information on Premise when available
Activates the alerting system in the Fire Station and sends a printout to the station printer
If the call is for medical assistance, the CCRFCC dispatcher will ask the caller to stay on the line and will provide "Pre-Arrival" and "Post-Dispatch" instructions.
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