The Contra Costa County Fire Protection District Telecommunications Division includes both technical and non-technical aspects. The focal point for the Division is the operation of a multi-agency fire & EMS Communications Center known as the Contra Costa Regional Fire Communications Center (CCRFCC), or Comm Center.

The CCRFCC provides fire and Emergency Medical Services dispatch, coordination, and technical support services to the agencies and public that we serve. All Center employees are responsible for maintaining the highest degrees of professionalism and competence.

User Agencies
User agencies receive the same level of service and priority from CCRFCC as the Contra Costa County Fire Protection District. In addition to the cities and towns covered by the County Fire District, CCRFCC user agencies include:

Crockett-Carquinez Fire Protection District
Crockett
Port Costa

East Contra Costa Fire Protection District
Brentwood
Oakley
Knightsen
Bethel Island
Byron
Marsh Creek/Morgan Territory

Moraga-Orinda Fire Protection District
Moraga
Orinda

City of Pinole Fire Department
Pinole

Rodeo-Hercules Fire Protection District
Rodeo
Hercules

Center of Excellence
In May 2003, the National Academies Emergency Dispatch designated the Contra Costa Regional Fire Communications Center as an Accredited Center of Excellence (ACE). To achieve this, the highest distinction the Academy can bestow, our center achieved and maintained all of the Academy's standards of excellence for an emergency medical dispatch communications center. The 20 points of accreditation include proper system oversight, medical control, and a quality improvement program, demanding careful protocol compliance and certification for all medical dispatchers. .

Calls for Service

In 2007, Contra Costa County Fire Protection District was dispatched to 57,428 Calls For Service, of which 46,882 were EMS calls. Call For Service is defined as a count of one if a call occurred within CCCFPD's jurisdiction (regardless of whether CCCFPD responded to it or another automatic aid partnering agency responded to handle it) plus one count for each incident that CCCFPD responded out of its jurisdiction. See a table and chart of calls for service from 1994-2007.