If you have an emergency
call 9-1-1

For fire and EMS calls from a
cellphone dial
925-933-1313




Contra Costa County
Fire Protection District
Administrative Office:

4005 Port Chicago Highway,
Suite 250
Concord, CA 94520-1180

Phone: (925) 941-3300
E-mail: info@cccfpd.org

MORE CONTACT INFO


Calling 9-1-1


9-1-1 Response Protocol

When a citizen calls 9-1-1 from a landline (or hardline), a telephone company computer determines the appropriate police jurisdiction, then routes the 911 call to that Police agency.

When a citizen calls 9-1-1 from a cellular phone, the call may be routed to either the California Highway Patrol Dispatch Center in Vallejo OR  the Martinez, Antioch, Walnut Creek and Concord Police Departments.

Once these Police agencies have confirmed there is a medical or fire emergency, they will transfer the callers immediately to the CCRFCC and our trained dispatchers will take over gathering information from the caller.

It is always important that you remain on the line, STAY CALM, and answer all questions to the best of your ability.   Please keep in mind that HELP CAN BE SENT WHILE ANSWERING QUESTIONS.  Please respond directly and be concise.  Please understand that the Emergency nature of our job is to complete calls rapidly and efficiently so time and phone lines are made available for the next emergency.

If you are reporting a Medical Emergency, be prepared to answer the following questions:

  • What is the address of the emergency?
  • What is the phone number you are calling from?
  • Tell me exactly what happened?
  • How old is the patient? He or she?
  • Is he/she conscious?
  • Is he/she breathing?

After the initial questions are asked and answered, the dispatcher will provide a series of instructions to assist the patient while the first responders are en route to the location .  Fire dispatchers are able to provide instructions to help patients with breathing difficulites, to provide CPR, to assist a person who is choking, or to help deliver a child.

If you are reporting a Fire Emergency, be prepared to answer the following questions:

  • What is the address of the emergency?
  • What is the phone number you are calling from?
  • What is on fire? Do you see flames or smoke?
  • What color smoke do you see?
  • How big is the fire?   (ex; the size of a shopping cart?  A car? A football field?)

To meet the needs of our diverse community, the CCRFCC  has a direct link with a Translation Service, which provides translation for a multitude of languages and dialects.

Local Emergency Numbers for CCRFCC:
(you can also program these numbers into your cellular phone)
925-933-1313 or 510-223-4422

NOTE:  if you are out of your local area and you have an emergency, dial 9-1-1 on your cellular phone